Complaints Procedure

We are committed to giving excellent customer care but we are aware that occasionally mistakes may happen.

 

If you feel we are not providing the level of service you expected we will try to resolve the problem as quickly as possible. We are only able to deal with complaints in relation to this website.

 

If you have a problem with a policy that you have purchased through our site then please refer to the product provider who you purchased it from. They will address your issues in the same timely and effective manner.

 

In the first instance please contact us: Write to us at:

 

Veterans Support Limited

22 Abbey Road

Kenfig Hill

Bridgend

CF33 6HF

 

Or send an email to: customerservices@forcesAid.com

 

We will always confirm to you that we have received your complaint within 5 working days. We will do our best to resolve the complaint within 4 weeks.

 

If you are not happy with our final response to your complaint , and if eight weeks have elapsed since your initial complaint was made to us, you have the right to have your complaint dealt with under the Financial Ombudsman Service. The Financial Ombudsman Service is an independent body that arbitrates on complaints about insurance products. They will only consider complaints after we have given you a written confirmation of our final decision.

 

Please write to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, by email at complaint. info@financial-ombudsman.org.uk or by telephone on 0845 080 180.

 

Referral to the Financial Ombudsman does not affect your right to take legal action against ForcesAid.com

 

Veterans Support Limited is registered in England and Wales (Company No. 8466807 ). Registered office: 22 Abbey Road, Kenfig Hill, Bridgend CF33 6HF.

 

The website contains hyperlinks, some of which link to 3rd party websites who may be able to offer you insurance quotes. Please note : we are not acting as an introducer or advisor in respect of contracts of insurance and are merely acting as a conduit to such insurance providers. All the insurance providers we list are authorised and regulated by the Financial Conduct Authority (FCA).