Privacy Policy

1 INTRODUCTION

 

1.1 The website under the domain name www.forcesAid.com (the Website) is operated by Veterans Support Limited.

 

1.2 We have developed this Privacy Policy so that you may feel confident about the privacy and security of your personal information. This Privacy Policy (together with the terms of use of the Website and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, the purpose of our collection of it and how we protect the information.

 

2 DATA PROTECTION

 

2.1 As data controller, we take all necessary steps to comply with the Data Protection Act 1998 (the DPA) (as amended, restated or re-enacted from time to time) and its relevant subordinate legislation when handling any personal information.

 

2.2 When you supply any personal information to us we will meet our legal obligations to you in the way that we deal with that information.

 

2.3 In accordance with the DPA we are required to collect the information fairly and to let you know how we will use it (see Clause 3) and whether we will pass the information on to anyone else (see Clause 4).

 

2.4 We will comply with the Principles set out in the DPA.

 

2.5 We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access (see Clause 6).

 

3 Use of personal information

 

3.1 We may collect and process personal information about you:

 

3.1.1 when you request a quotation;

 

3.1.2 when you respond to requests to submit personal information about yourself;

 

3.1.3 if you contact us, we may keep a record of that correspondence

 

3.2 We may also keep a record of those parts of the Website that you use most often to enable us to monitor, support, improve and develop our service and to know which parts are of the most interest to you.

 

3.3 We will use the personal information supplied by you to:

 

3.3.1 deliver to you services and information which you have requested, including to provide you with a quote;

 

3.3.2 ensure that content from the Website is presented in the most effective manner for you and for your computer;

 

3.3.3 contact you for your views on our services and events and to notify you occasionally about important changes or developments to the Website or our services; and

 

3.3.4 provide you with information, products or services which we feel may interest you, where you have consented to be contacted for such purposes.

 

3.4 By submitting information to us on the Website, you consent to our collection and use of the information you provide. You may be required to submit, or you may choose to submit, information which is deemed to be sensitive personal data under the DPA, for example information in relation to motoring convictions and medical conditions. By submitting this information to us, you are explicitly consenting to our collection and use of such information.

 

3.5 If you are submitting information about other people to us on the Website, you must ensure that you have their permission to do so and that they understand that their information will be used as set out in this Privacy Policy. By submitting such information, including sensitive personal data, you confirm that you have their permission to do so.

 

3.6 You can at any time send an email to customerservices@forcesAid.com if you decide that you no longer wish to receive information provided to you under Clause 3.3.4.

 

4 Disclosure of personal information

 

4.1 We take all reasonable care to prevent any unauthorised access to your personal data.

 

4.2 To provide the service offered by the Website, we need to disclose the information you provide to us to the provider of the Products (or their appointed representatives or intermediary as applicable).

 

4.3 We will only supply your personally identifiable information to any third party:

 

4.3.1 where we need to share the information to provide a product or service you have requested;

 

4.3.2 where we need to send the information to persons or organisations who work on our behalf to provide a product, information or services to you but such persons or organisations may only use this information in order to provide such product, information or service and not for any other purpose. For instance, from time to time, links which allow you to register as a friend or a veteran may be maintained and run by a third party on our behalf and therefore your personal data will be processed by them;

 

4.3.3 in order to enhance our service and the services we can offer you or where we have your consent to share the information;

 

4.3.4 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or 4.3.5 where we are required to forward the information in order to comply with a regulatory or legal process.

 

5 Right of access to your information

 

5.1 Should you wish to obtain a copy of the personal data we hold on you, please write to us at Office 26, Enterprise Centre, Bryn Road, Bridgend, Bridgend, CF32 9BS Please note that a small fee will be payable.

 

5.2 As soon as we are satisfied as to your identity we will send you within 40 days a copy of all the data we hold concerning you.

 

5.3 If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made.

 

6 How we protect your data

 

6.1 The internet is not a secure medium, however we take all reasonable care to prevent any unauthorised access to your personal data.

 

6.2 It is your responsibility to protect the web reference that we provide to you to allow you to recall a completed or partially-completed quotation. You must treat this as confidential and must not share or disclose it to any other party.

 

6.3 We will retain your information for a reasonable period or for as long as the law requires.

 

7 Use of Cookies

 

7.1 We may work with third parties to research certain usage and activities on the Website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique "cookie" on your browser.

 

7.2 A cookie is a small file which is sent to your browser and stored on your computer's hard disc and helps us understand and track your use of the Website and where we can improve the information and services provided.

 

7.3 We use cookies solely to gather information on IP addresses, to analyse trends, administer the Website, track users' movements on the Website and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages.

 

7.4 For information about blocking the use of cookies, please refer to the instructions/help screen on your internet browser. Please note that you may not be able to use or access certain parts of the Website or online services if you block the use of cookies.

 

8 Links to other websites

 

8.1 This Privacy Policy extends only to the Website and therefore does not extend to your use of, provision of data to, and collection of data on any website not connected to us to which you may link by using the hypertext links * within the Website.

 

8.2 * Hypertext links are a means by which visitors can skip from one website to another or from one page to another within the same site.

 

9 Changes

 

9.1 We may edit or amend this Privacy Policy from time to time. If we make any substantial changes to the Privacy Policy, we will notify you by using a prominent notice on the home page of the Website.

 

9.2 As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may need to change the information we hold about you and/or the way in which or the purposes for which we process such information. If we need to make any substantial change in the way in which we use your personal information, we will notify you in advance by email of proposed changes and offer you the opportunity to unsubscribe as appropriate.

 

10 CONTACT

Questions and comments regarding this Privacy Policy are welcomed and should be addressed to us at : Registered office: 22 Abbey Road, Kenfig Hill, Bridgend CF33 6HF. or customerservices@forcesAid.com.

 

Veterans Support Limited is registered in England and Wales (Company No. 8466807 ). Registered office: 22 Abbey Road, Kenfig Hill, Bridgend CF33 6HF.

 

The website contains hyperlinks, some of which link to 3rd party websites who may be able to offer you insurance quotes. Please note : we are not acting as an introducer or advisor in respect of contracts of insurance and are merely acting as a conduit to such insurance providers. All the insurance providers we list are authorised and regulated by the Financial Conduct Authority (FCA).